From priority bug-fixing to our in-house helpdesk; we’ll support and maintain your software throughout its lifecycle, even if we didn’t build it.
Application Support & Maintenance
Technology updates and upgrades, along with changes to your business, can mean that your software application doesn’t work as well as it once used to. For this reason, it’s important that your software is maintained and supported so that your users continue to gain the maximum benefits from all of the functionality.
About our application support
Once applications are delivered, we don’t just walk away – we’re in it for the long-term. Even if you’re not an existing CIESTA Technologies customer, we’ll take on your application or system and provide full, consistent and dedicated support for the remainder of its life. For existing customers, our support agreements are integrated with the software we provide, so you get full, uninterrupted access to our support organisation from the moment your system is launched, including.
If you’d rather not receive ongoing support from us, we’re still happy to provide a 1 year break-fix warranty.
All support requests are logged in our in-house online helpdesk system and tracked by our dedicated helpdesk support staff. If our support team cannot solve the problem or answer the question immediately, they will escalate the issue to a member of the development or Quality Assurance (QA) team so your problem can be rapidly resolved or your question answered by the relevant in-house expert. You will be given access to the online helpdesk facility so you can monitor any support requests you have submitted and add detail to them, if required. Our helpdesk is available 09:00am – 05.00 pm from monday to friday and is regularly monitored out of hours. As well as our online helpdesk, you can also get in touch by telephone or via email – whatever’s the most convenient for you.
If you are an existing customer of CIESTA Technologies and looking for support now:
Please email firstname.lastname@example.org and provide:
1. a full description of the problem.
2. details of the actions you took before the error occurred.
3. a screenshot of the display once the error has occurred – seeing what you’re seeing often helps us fix the problem quicker.
4. On receiving your email, a ticket will be created in our Helpdesk system, and a confirmation email sent back to you. Your ticket will then be triaged and assigned to one of our development team for action.
If your issue is urgent, please complete step 1, then call us directly on +91 - 9996933880. This course of action should be used if the issue compromises your ability to work, or the working experience of your customers.